Cookie Policy
Cookies Policy
Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our Services. This policy should be read together with our Privacy Policy which sets out who we are, how to contact us, what data is collected, how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
Cookies
A cookie is a small text file which is placed onto your device (e.g. your smartphone or other electronic device) when you use our Services. When we use cookies on our Services, you will always be informed by a pop-up within the Services.
Cookies help us to recognise you and your device and allow us to store some information about your preferences or past actions, including your location data (for more information, please see our Privacy Policy).
For example, we may monitor how many times you use our Services, which parts of the Services you go to, location data. This information helps us to understand use of the Services by our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner's Office, www.aboutcookies.org or www.allaboutcookies.org.
Consent to use cookies and changing settings
We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (e.g. to allow you to remain logged-in to the Services as you navigate within the Services and use the Services functionalities).
You can withdraw any consent to the use of cookies or manage any other cookie preferences by using the tool made available to you within the Services itself. You can then adjust sliders or untick boxes as appropriate to reflect your choice. It may be necessary to refresh or restart the Services for the updated settings to take effect.
Our use of cookies
The table below provides more information about the cookies we use and why:
| Cookie Type | Name | Purpose | Essential / Consent Required |
|---|---|---|---|
| Session Cookie (Laravel) | supportmanager_session |
This is an essential cookie that enables core functionality of the Platform. It maintains your authenticated session as you navigate between pages, stores temporary session data, and ensures security by validating your login state. Without this cookie, you would be unable to log in or use the Platform's features. This cookie collects information including: your session identifier and authentication state. The cookie expires after 120 minutes of inactivity or when you close your browser (if configured). | Yes, essential (we will not request your consent before placing this cookie as it is strictly necessary for the Platform to function) |
| CSRF Protection | XSRF-TOKEN |
This is an essential security cookie that protects against Cross-Site Request Forgery (CSRF) attacks. It ensures that form submissions and other sensitive actions originate from our Platform and not from malicious third-party sites. This cookie does not collect personal information and contains only a randomly generated token. The cookie is set for the duration of your session. | Yes, essential (we will not request your consent before placing this cookie as it is strictly necessary for security) |
| Device Trust | device_token |
This cookie enables our trusted device verification feature. When you verify a new device (through email or SMS verification), this cookie remembers that your device has been verified, so you don't need to re-verify each time you log in from the same device. This enhances both security and convenience. The cookie contains a randomly generated token that identifies your device. This cookie expires after 365 days. | Yes, essential (we will not request your consent before placing this cookie as it is part of our security authentication system) |
| Cookie Consent | cookie_consent |
This cookie records that you have accepted our cookie policy. It prevents the cookie consent banner from appearing on every page visit after you have made your choice. This cookie contains only a simple "true" value indicating acceptance. This cookie expires after 365 days. | Yes, essential (we will not request your consent before placing this cookie as it is required to record your cookie preferences) |
Third-party cookies
We do not use any third-party tracking cookies, analytics cookies, or advertising cookies on our Platform. We do not use Google Analytics, Facebook Pixel, or similar tracking technologies.
Payment processing is handled by Stripe, which may set its own cookies when you interact with payment forms. For information about Stripe's cookies, please refer to Stripe's Cookie Policy.
No tracking cookies
Please note that we do not use cookies for tracking your online activity outside the Platform or delivering targeted advertisements.
How to turn off all cookies and consequences of doing so
If you do not want to accept any cookies, you may be able to change your device settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our Services and of other Services you use on your device.
To manage cookies in your browser:
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Cookies and website data
- Edge: Settings > Cookies and site permissions > Cookies and site data
For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner's Office, www.aboutcookies.org or www.allaboutcookies.org.
Changes to this policy
This policy was published on 10 February 2026 and last updated on 10 February 2026.
We may change this cookies policy from time to time. When we do, we will inform you via the Services or by sending an email to the email address you provided when you signed up to the Services.
Contact us
If you have any questions about this Cookie Policy or how we use cookies, please contact us at:
Email: hola@support-manager.co.uk
SupportManager Ltd 151 Corporation Road Weymouth Dorset DT4 0LQ United Kingdom